Job Description

The successful candidate will join the HR Shared Service Centre (1HRSC) under the Employee Services Department of Human Resources Division.

Key Responsibilities

One-stop service for employees / business units

• Lead and manage day-to-day operations of HR Shared Service Centre (1HRSC) to ensure deliverables and service levels are met
• Develop work plans that specify key accountabilities, performance indicators and expected outcomes of success in guiding 1HRSC teams
• Apply leading industry practices in re-engineering end-to-end processes to achieve continual improvement in operational efficiency, reduce cycle time and create value for employees
• Leverage data and technology tools to enable automation of administrative and transactional activities for scalability and sustainability while not compromising on service excellence
• Engage with HRBPs, employees and union leadership to provide insight and support into their requirements
• Foster teamwork and coach 1HRSC teams to deliver first line support to HRBPs and employees

HR operations

• Oversee and ensure operational efficiency, accuracy and timeliness in administrating employee matters, e.g. payments, contracts, appointments, departures, and leave management
• Keep abreast of local regulations, company policies and union collective agreements; ensure all regulatory and compliance requirements are met
• Manage User Acceptance Testing (UAT) of HR management system to support operations
• Perform statistical analysis and reporting for senior management / local government agencies
• Participate and/or lead any other ad-hoc projects/tasks as and when required

Requirements

• A good degree, preferably in Human Resources, Business or related field
• Domain knowledge in HR management systems, e,g. SuccessFactors, Workday
• Expertise in HR shared services / service centre operations with indepth knowledge of industry best practices
• Experience in working with project teams using Lean/Six Sigma principles to create business change using enabling technologies 
• Analytical, meticulous, detail-oriented with strong numerical competency
• Able to work independently and in a high-stress environment with dynamic timelines and priorities
• Strong leadership and coaching skills
• Excellent communication and written skills to manage diverse range of stakeholders
• Familiarity with local labour legislation/TAFEP would be an advantage